With SAP KeyUser Pro, you can implement an integrated Change Management with ServiceNow and SAP Cloud ALM. Take advantage of the best of both platforms.

Target Groups:

CIO’s, ERP Projektmanager, Support Prozessmanager

ServiceNow application:

KeyUser Pro

Download our Success-Story to learn more about an integrated Change Management based on ServiceNow and SAP Cloud ALM.

Based on our KeyUser Pro product, we accompany your ERP projects and establish a support organization based on the KeyUser model

Target Groups:

CIO’s, ERP Project Managers, Support Process Managers

ServiceNow applications:

KeyUser Pro

Based on our KeyUser Pro product, we support your business transformation

Target Groups:

CIO’s, ERP Project Managers, Business Process Manager, GPO’s

ServiceNow applications:

KeyUser Pro

Based on ServiceNow, we implement project management processes including project budget planning, approval rules and staff planning.

Target Groups:

CIO Office, Project- and Portfolio Manager, managers with staff responsibility

ServiceNow applications:

Project Portfolio Management with Financials, Resource Management, Time Cards

Objectives:

• Structured implementation of projects – from planning until Go-live
• Project planning and approval processes
• Gain more project transparency and more certainty to finish projects successfully in time, budget and scope.
• Project budget and controlling process
• Effective planning of internal as well as external resources
• Automatic calculations from resource plans and time cards, e.g. for financial charging

Deliverables

• Implement demand management, project management, project portfolio management, project change management and resource management
• Integrate with existing functionalities, based on ServiceNow
• Optional integration with SAP Solution Manager
• Meaningful reports for status, project tracking and financial transparency and resource utilization. Exportable overviews for spreadsheets
• Structured and standardized reports as a base for status meetings project budgeting and financial control

We evolve your ServiceNow Service Portal to a Single Point of Contact by integrating additional systems like One Identity Manager

Target Groups:

All company users, HR- and IT-departments

ServiceNow applications:

Service Portal, Service Catalog

Objectives:

• ServiceNow Service Portal as a central access for all internal service requests (Single Point of Contact – SpoC)
• Attractive and easy-to-use Service Portal for all users
• Integration of additional portals in ServiceNow Service Portal
• Seamless integration with One Identity Manager – a unified and integrated frontend
• Requesting products from ServiceNow and IAM. Utilization of ServiceNow’s shopping cart functionality
• Integrated approval processes for IAM and ServiceNow requests
• Management of user profiles
• Consideration of IAM’s eligibility functionality

Deliverables

• Designing a central Service Portal based on ServiceNow
• Provide an interface to One Identity Manager (and other systems)
• Customizing of order- and approval processes with regards to an integrated portal
• Provisioning of IAM products (catalog items) in ServiceNow
• Development of Portal Widgets

SAP KeyUser Pro is our certified ServiceNow solution for SAP Service Management and integrates SAP GUI, SAP Fiori, SAP Solution Manager and Focused Build Solution

Target Groups:

All SAP User, SAP KeyUser, SAP Service Organization

ServiceNow applications:

Platform Runtime

Objectives:

• Pre-configured processes and roles for the SAP Support, including the SAP KeyUser model
• ServiceNow as the central tool for all service requests including SAP support
• Integration of all Key Users into the support flow (first line of support)
• Service- and Support Management
  • Creation of support requests directly from SAP GUI/Fiori in ServiceNow with transmitting runtime information
• Change Management as a standalone solution or integrated with SAP Solution Manager
  • Integration of SAP Solution Manager for creating Change Requests
  • Exchange of status information between SAP KeyUser Pro and SAP Solution Manager
  • If required, process integration with Focused Bild Solution

Deliverables

• Installation of SAP KeyUser Pro
• Interface between SAP GUI/Fiori with SAP KeyUser Pro
• Interface between SAP Solution Manager and SAP KeyUser Pro
• If required, interface to Focused Build Solution