SAP KeyUser Pro - ITBM Integration

Built on NOWSAP KeyUser Pro - ITBM Integration is an enhancement of our product SAP KeyUser Pro. It is intended for customers that want to integrate SAP Service Management with ServiceNow Project Portfolio Management. This enhancement allows creating a Demand directly from SAP KeyUser Pro. A pre-qualification of the SAP project request will be done upfront before adding SAP Project Requests to the Project Portfolio, managed by the ServiceNow Portfolio plugin. A specialty is full integration into the ServiceNow Service Portal, so those regular users need not change the User interface when they want to create a project request.

SAP KeyUser Pro - ITBM for download from the ServiceNow Store.

Key Features

Integration of SAP Project Requests generated within SAP KeyUser Pro with ServiceNow Project Portfolio Management

  • Integrates SAP Service Management with ServiceNow Project Portfolio Management
  • Combines Infrastructure Project Requests with Application Project Requests and manage them within a single Portfolio suite
  • Automatic Demand creation with data takeover from SAP Project Requests
  • Enhancing SAP KeyUser Pro forms with fields relevant to Demand Management
  • Full integration into the ServiceNow Service Portal for creating SAP Project Requests

Systemanforderungen

  • SAP KeyUser Pro Version 1.5 or higher
  • ServiceNow Project Portfolio Suite (ITBM)
  • Certified for Madrid and above

 Service Management Modell

ITBM Integration Process