SAP KeyUser Pro - SPM Integration

Built on NOWSAP KeyUser Pro - SPM Integration is an enhancement of our product SAP KeyUser Pro. It is intended for customers that want to integrate SAP Service Management with ServiceNow Project Portfolio Management. This enhancement allows creating a Demand directly from SAP KeyUser Pro. A pre-qualification of the SAP project request will be done upfront before adding SAP Project Requests to the Project Portfolio, managed by the ServiceNow Portfolio plugin. A specialty is full integration into the ServiceNow Service Portal, so those regular users need not change the User interface when they want to create a project request.

SAP KeyUser Pro - SPM for download from the ServiceNow Store.

Key Features

Integration of SAP Project Requests generated within SAP KeyUser Pro with ServiceNow Strategic Portfolio Management

  • Integrates SAP Service Management with ServiceNow Project Portfolio Management
  • Combines Infrastructure Project Requests with Application Project Requests and manage them within a single Portfolio suite
  • Automatic Demand creation with data takeover from SAP Project Requests
  • Enhancing SAP KeyUser Pro forms with fields relevant to Demand Management
  • Full integration into the ServiceNow Service Portal for creating SAP Project Requests


  • SAP KeyUser Pro Version 2.0 or higher
  • ServiceNow Strategic Portfolio Management (SPM)
  • Certified for San Diego release and above