Project Management

A transformation of services or tasks require a solid preparation for your company. We will accompany you very closely during that phase so that a seamless transfer of services is guaranteed. This may be the introduction of our ServiceNow based Service Management solutions and related adaptions to your service organization or the relocation of services to a Service Provider or our Competence Center. This phase is very special and needs to be customized to your needs.

We support you in setting the targets, for which areas service transitions, outsourcing or outtasking could be useful, followed by a solid business case calculation.

Beside these strategic considerations we are going to plan with you the transformation and transition phase. Besides delivering the technical pre-requisites and the integration of possibly our team into your processes, we pay special attention to your employees. Our approach does not only covering process optimizations but also the necessary change management for your processes and internal organization. During this phase, we assure the required knowledge transfer, too.

When the transformation and transition phase is completed, we assure delivery of services as defined within service level agreement.